FREE DOMESTIC SHIPPING
We ship domestically with UPS and USPS. Although shipping times vary, most orders will ship within 3 business days of the date of purchase. You will always receive an order confirmation upon placing your order and a shipping confirmation when your order ships. DoubleKNY.com is not responsible for any misplaced, lost, or stolen packages.
For items listed as preorder, please expect shipping within 2-4 weeks of the date of purchase. For more information on your preorder item, please email us at email@example.com.
We ship internationally with DHL calculated at the carrier rates to your address. The delivery times are also calculated at the time of checkout.
RETURNS & EXCHANGES
For all return/exchange inquiries, please email firstname.lastname@example.org with your order number in the subject line. For all returns/exchanges to be valid, you must notify us within three days of receiving your order. Once you receive authorization, the item(s) must be shipped to us within five days.
- Item(s) must be in original packaging with all tags, unworn and unwashed.
- Original shipping charges are non-refundable.
- You are responsible for all return shipping charges. We are not responsible for lost or stolen return packages.
- Please send using a tracked shipping method to Double K NY LLC, 527 Hudson St Unit #20175, New York, NY 10014
- If you wish to exchange an item, we will cover your original item exchange with a prepaid label and ship the new item free of charge (for domestic orders only).
- Orders made with promo codes are non-refundable and only eligible for store credit. Sale items are final sales - no returns or exchanges are allowed.
- If your returns do not meet the above conditions, we reserve the right to refuse a refund.
Please contact us by e-mail at email@example.com or by mail using the details provided below if you have any concerns or questions.
Double K NY LLC.
527 Hudson St Unit #20175
New York, NY 10014, United States